Customer Care & Sales Advisor I - Residential
Core
Entry-level sales and support role handling billing inquiries, service scheduling, and retention for residential cable/internet customers.
Role type
Entry-level Customer Care & Sales Advisor
Builds
Residential broadband and TV services for individual households
Domain
Telecommunications / Cable Services
Deliverable
client delivery
Required skills
Active listening, telephone-based selling, billing information handling, remote issue resolution, order entry, upselling, script adherence
Preferred skills
Patience, professionalism, empathy, ability to remain composed under pressure
Technologies
Ticketing systems, hosted platforms
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or schedule service appointments; manage add/change/delete requests in hosted platforms; use telephone-based selling skills to build rapport and negotiate household spend; meet weekly and monthly sales activity goals.
Seniority
Entry-level, hands-on IC
