Supervisor, Customer Care and Sales (Retail)
Core
Lead and develop a team of Customer Care and Sales Advisors to ensure high-quality service delivery, drive retention, and achieve sales goals.
Role type
Senior IC Customer Care and Sales Supervisor
Builds
Customer care operations, retention programs, and sales initiatives for Sparklight/Cable One
Domain
Telecommunications / Cable Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, coaching, performance management, conflict resolution, operational oversight, KPI analysis, training and development, process improvement, data reporting
Preferred skills
Experience with cable products, ticketing platforms, performance reporting tools, remote/hybrid work
Technologies
Ticketing platforms, performance reporting tools
Responsibilities
Supervise and coach a team of advisors, manage daily operations and scheduling, handle escalated customer issues, monitor KPIs and provide performance reporting, train associates on procedures and sales techniques, collaborate on workflow improvements
Seniority
Mid-level, hands-on IC