Customer Care Specialist I-Residential
Core
Face-to-face and phone customer service representative handling inquiries, billing, and product education for residential customers.
Role type
Customer Care Specialist (Residential)
Builds
Customer satisfaction and incremental revenue for Cable One/Sparklight services
Domain
Telecommunications / Cable Services
Deliverable
client delivery
Required skills
Communication, data entry, computer skills, cash handling
Responsibilities
Welcome guests and handle inquiries, resolve standard customer issues, provide billing information, promote products and services, guide customers on product usage, ensure issue resolution and follow-up
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