Customer Care Specialist I-Residential
On-site · United States
Core
Face-to-face and phone customer service representative handling inquiries, billing, and product education for residential customers.
Role type
Customer Care Specialist (Residential)
Builds
Customer satisfaction and revenue growth for residential cable/internet services
Domain
Telecommunications / Cable Services
Deliverable
client delivery
Required skills
Communication, Data entry, Computer skills, Office equipment handling, Cash handling
Responsibilities
Welcome guests and handle inquiries, Resolve standard customer issues and billing questions, Promote products and services to drive revenue, Guide customers on product usage, Follow up to ensure issue resolution
