Customer Care Specialist I - Business
Core
Consultative sales and service expert for business customers, resolving inquiries, escalations, and billing issues while upselling tailored solutions.
Role type
Business Care Specialist I (Sales & Service)
Builds
End-to-end customer support and sales solutions for business clients
Domain
Telecommunications / B2B Services
Deliverable
client delivery
Required skills
CRM proficiency, billing system expertise, consultative selling, problem-solving, multitasking, data entry
Preferred skills
B2B customer support experience, Salesforce & ACP proficiency
Technologies
Salesforce, ACP
Responsibilities
Resolve customer inquiries, escalations, and billing issues; Identify and execute upsell and cross-sell opportunities; Coordinate service changes and installations; Maintain accurate account documentation; Meet performance metrics for revenue and satisfaction
Seniority
Entry-level (1-2 years experience)