CX MANAGER I
Core
Lead regional Consumer Experience agenda for Emerging Markets, translating consumer and sensory insights into actionable product and pack decisions for Kraft Heinz.
Role type
Senior IC Consumer Experience Manager
Builds
Product & Pack Superiority programs, Design to Value initiatives, and consumer-led innovation strategies
Domain
Food & Beverage / Consumer Insights / Sensory Science
Deliverable
product features
Required skills
quantitative consumer research, qualitative consumer research, sensory science methodologies, product experience evaluation, portfolio management, innovation strategy
Preferred skills
experience in corporate innovation programs, managing external sensory partnerships
Technologies
N/A
Responsibilities
Lead Product & Pack Superiority programs to improve consumer experience and business results; Drive Portfolio Healthiness and Design to Value initiatives; Translate consumer growth opportunities into innovation strategies; Define and execute consumer and sensory learning plans; Lead regional sensory capability and manage sensory resources
Seniority
Senior, hands-on IC