Online Manager
Core
Manage the day-to-day running of the online operation in-store, ensuring team engagement, van availability, and customer satisfaction while driving picking accuracy and reducing shrink.
Role type
Senior IC store operations manager (online retail)
Builds
Online order fulfillment and delivery operations for Asda customers
Domain
Retail / E-commerce logistics
Deliverable
product features
Required skills
Team leadership and coaching, operational planning and rota management, shrink reduction and waste management, availability optimization, change management, customer feedback analysis
Preferred skills
Experience in complex online retail environments, resilience building, talent development
Responsibilities
Plan and execute trading activity on the shopfloor, validate picker and driver resources through effective rota planning, drive best value offerings and react to customer feedback to create action plans, coach the team to improve routines and processes
Seniority
Senior, hands-on IC