Everhealth -Technical Support Specialist (Remote, US)
Core
Deliver exceptional technical support and guidance for EverHealth's SaaS healthcare applications to medical practices and patients via phone, chat, email, and portal.
Role type
Technical Support Specialist (SaaS Healthcare)
Builds
EverHealth suite of healthcare applications for medical practices
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
troubleshooting, analytical skills, verbal communication, written communication, empathy, time management, product knowledge retention
Preferred skills
SaaS support experience, healthcare environment experience (EHR, Practice Management, Billing), familiarity with healthcare workflows (scheduling, eligibility, claims)
Technologies
SaaS platforms, EHR, Practice Management, Billing, Revenue Cycle Management
Responsibilities
Diagnose and resolve application, workflow, and configuration issues; escalate complex issues with documentation; collaborate cross-functionally with Product and Engineering; document customer interactions; contribute to knowledge base articles; meet performance metrics (CSAT, SLA)
Seniority
Entry-level to Mid-level, hands-on IC