Sr. Client Success Manager
Core
Act as a trusted advisor to strategic, high-value clients to achieve global business goals, drive product adoption, and ensure maximum value from solutions.
Role type
Senior Client Success Manager (Strategic Account Management)
Builds
Strategic partnerships with senior leaders (CHROs, CFOs, VPs) for complex, multi-country programs
Domain
Global HR, Payroll, and Workforce Management
Deliverable
client delivery
Required skills
Strategic account management, risk management, data analytics, commercial acumen, stakeholder influence, portfolio health management, Salesforce proficiency
Preferred skills
Experience in HR or payroll solutions, mentoring, cross-functional partnership
Technologies
Salesforce
Responsibilities
Build trusted partnerships with senior leaders, shape tailored success plans, own end-to-end client experience, champion solutions and best practices, spot and grow revenue opportunities, stay ahead of risk, lead strategic reviews and governance forums
Seniority
Senior, hands-on IC with mentorship responsibilities
