Remix Senior Technical Advisor
Core
Senior Technical Advisor providing advanced diagnostic support and operational guidance for REMIX dispensing equipment to reduce downtime and prevent unnecessary onsite service visits.
Role type
Senior IC technical support advisor (field service operations)
Builds
REMIX dispensing equipment (foodservice/beverage) support infrastructure and documentation
Domain
Foodservice equipment / Dispensing systems / Field service operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting (mechanical/electrical/software), diagnostic triage, documentation creation, training delivery, root cause analysis, stakeholder management
Preferred skills
Experience with fountain/beverage/condiment equipment, knowledge base management, incident management, telemetry analysis
Technologies
Machine dashboards, service ticketing systems, data logs
Responsibilities
Provide advanced technical escalation support for unresolved machine issues; Improve remote resolution rates by refining troubleshooting scripts and decision trees; Gate onsite service visits to ensure only critical issues require physical intervention; Maintain and update practical support documentation and SOPs; Support training for operators, contact center agents, and technicians; Identify recurring issues and drive prevention through process improvements.
Seniority
Senior, hands-on IC
