Client Tech Support Engineering - Sr Professional I
Core
Provide advanced technical support to clients, troubleshooting complex issues in hardware, software, and network connectivity.
Role type
Senior IC technical support engineer
Builds
Client support experiences and resolved technical issues
Domain
Financial services / IT support
Deliverable
client delivery
Required skills
technical troubleshooting, hardware support, software support, network connectivity support, Office 365, ticketing systems, remote support tools, FTP, SFTP, file transfer technologies, support documentation
Preferred skills
financial services industry experience, automation tools, scripting
Responsibilities
troubleshoot and resolve complex client issues, collaborate with internal teams, document and track client interactions, assist in developing support processes, maintain IT support documentation and FAQs, manage secure file transfer processes