Director, Dispute Operations
Core
Lead a dedicated disputes function ensuring timely, accurate resolution of cardholder dispute claims and compliance with regulatory guidelines while minimizing fraud-related losses.
Role type
Director, Dispute Operations
Builds
Scalable dispute handling processes and strategies for the Money Network line of business
Domain
Fintech, Payments, Fraud Prevention
Required skills
Team leadership, dispute claim investigation, chargeback processing, representment, arbitration, recoveries, process design, data-driven metrics, workflow optimization, training and coaching, cross-functional collaboration
Preferred skills
Card network dispute rules (Visa, Mastercard), case lifecycle management, payments regulations (Reg E, UCC, NACHA), fraud platforms and vendor integrations, fraud tactics knowledge
Technologies
Verifi, Ethoca, Quavo, Feedzai
Responsibilities
Lead and manage a team responsible for dispute claim investigation and processing; Design and improve dispute handling processes; Use data-driven metrics to identify trends and report performance; Build and mentor a high-performing team; Drive training and career development; Execute strategies to minimize fraud losses; Identify operational enhancements and automation opportunities
Seniority
Director, strategic leadership and team management