Technical Account Manager
Core
Technical point of contact for financial institution and merchant clients, handling escalations, onboarding, and platform interactions for Fiserv's Commerce Hub.
Role type
Senior Technical Account Manager (Payments/Fintech)
Builds
Merchant onboarding, portfolio growth, and reliable merchant services via Commerce Hub platform
Domain
Fintech, Payments, Financial Services
Deliverable
client delivery
Required skills
technical account management, incident management, root cause analysis, API integration knowledge, cross-functional coordination, technical strategy alignment, status reporting, complex topic explanation
Preferred skills
Commerce Hub solutions experience, internal systems familiarity, Project Management/Scrum certification, semi-integrated payment solutions support
Technologies
Commerce Hub, Microsoft Project, Excel, Word, PowerPoint
Responsibilities
Resolve escalated technical issues and incidents, explain technical stack and platform strategy to diverse audiences, coordinate implementation and commercialization projects, manage technical playbooks and change communications, partner with relationship and developer teams for solution adoption
Seniority
Senior, hands-on IC