Senior Account Manager
Core
Manage operational relationships for assigned clients, ensuring quality delivery and maintenance of products and services while resolving service delivery needs.
Role type
Senior Account Manager (Fintech/Financial Services)
Builds
Operational support and service delivery for financial institutions, corporations, merchants, and consumers
Domain
Fintech and payments
Deliverable
client delivery
Required skills
client relationship management, service delivery oversight, escalation resolution, stakeholder communication, project planning, process improvement
Preferred skills
knowledge of Fiserv systems, complex account governance, project management, service outcome optimization
Technologies
Microsoft Office (Excel, PowerPoint, Word, Outlook)
Responsibilities
Serve as primary operational contact for clients; monitor service performance and identify risks; partner with Relationship Managers to drive satisfaction and growth; translate client needs into actionable plans; communicate service updates and resolution plans; support governance routines for complex accounts.
Seniority
Senior, hands-on IC
