Customer Service Administration - Sr Associate I
Core
Interact with live customers via chat to resolve credit card related queries.
Role type
Senior Associate I customer service representative (live chat)
Builds
Customer support interactions for credit card holders
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
live chat support, credit card query resolution, process improvement, productivity management, CSAT optimization
Preferred skills
flexible scheduling (including night shifts), rotational week-off
Technologies
live chat platform
Responsibilities
Provide customer support via live chat with accuracy, Identify and address customer needs with a goal of complete satisfaction, Follow company communications guidelines and procedures under minimal supervision, Recommend improvement in the processes to bring efficiency in the process, Achieve good productivity number, CSAT and other parameters above benchmark to be competition