Technical Account Manager, PayFac-as-a-Service (PFaaS)
Core
Support the end-to-end lifecycle of PayFac-as-a-Service (PFaaS) partners, including ISVs, ISOs, and aggregators, ensuring successful onboarding, integration stability, and long-term scalability.
Role type
Senior Technical Account Manager (Payments/Fintech)
Builds
PFaaS partnerships and payment processing integrations for financial institutions, corporations, merchants, and consumers
Domain
Fintech, Payments, Payment Facilitation (PayFac)
Deliverable
client delivery
Required skills
API integration troubleshooting, onboarding workflows, root cause analysis, cross-functional coordination, payment flow knowledge, ISV/ISO/aggregator model expertise, REST API familiarity, JIRA/Confluence usage
Preferred skills
Fiserv systems/platforms knowledge, enterprise account management, project management/SCRUM certification
Technologies
REST APIs, JIRA, Confluence
Responsibilities
Support onboarding of new PFaaS partners and validate configurations; Act as L2/L3 escalation point and lead root cause analysis for integration issues; Serve as SME for PFaaS integrations and support API troubleshooting; Create documentation and support partners as L1 to reduce repeat escalations; Collaborate with Implementation, Product, Engineering, Risk, and Compliance teams; Identify systemic issues and improve support frameworks.
Seniority
Senior, hands-on IC with strategic partner management