Chargebacks Analyst
Core
Manage chargeback cases for Italian and international clients by investigating claims, contesting disputes, and ensuring compliance with payment scheme regulations.
Role type
Chargeback Analyst (Financial Services)
Builds
Dispute resolution outcomes and recovered funds for card issuers and acquirers
Domain
Fintech / Payments / Card Schemes
Deliverable
client delivery
Required skills
Card scheme rules knowledge (Visa, Mastercard, Amex, Diners), Data analysis, Excel proficiency, Case management, Regulatory compliance
Preferred skills
Fraud operations experience, Dispute management tools familiarity, Root cause analysis
Technologies
Excel, Case management systems
Responsibilities
Investigate and resolve chargeback claims, Prepare evidence to contest disputes, Review transaction data and logs, Ensure compliance with card network regulations, Create activity reports, Analyze trends to recommend preventive measures
Seniority
Individual Contributor
