Client Support Rep
Core
Deliver exceptional service to merchants throughout onboarding, account maintenance, and post-acquisition support, ensuring operational continuity and merchant satisfaction.
Role type
Client Support Representative (Merchant Services)
Builds
Scalable, high-quality support for the TSYS merchant portfolio acquisition
Domain
Fintech / Payments / Merchant Services
Deliverable
client delivery
Required skills
merchant onboarding, account maintenance, troubleshooting processing/funding issues, CRM/ticketing systems, SLA management, multi-priority handling, documentation, problem-solving
Preferred skills
merchant services, payments, fintech, TSYS, payment processing platforms, portfolio transitions, partner-funded support models, compliance/risk controls
Responsibilities
Support merchant onboarding, account maintenance, and service inquiries via phone and email; Troubleshoot and resolve merchant issues related to processing, funding, and account updates; Coordinate with internal teams (Operations, Risk, Onboarding, Technical Support) to resolve complex issues; Track and document all merchant interactions accurately; Ensure service level agreements (SLAs) are met or exceeded; Identify trends, recurring issues, and opportunities for process improvement.
Seniority
Mid-level, hands-on IC
