Executive Support Associate II
Core
Resolve complex escalations and disputes for Turo Hosts and Guests regarding billing, trip issues, and claims to protect marketplace trust.
Role type
Senior IC Executive Support Associate
Builds
Resolved cases and improved marketplace integrity
Domain
Ride-sharing marketplace / Customer Experience
Deliverable
client delivery
Required skills
complex problem solving, critical thinking, empathy, written and verbal communication, multitasking, analytical thinking
Preferred skills
Zendesk or Kustomer experience, social media moderation, marketplace/tech company experience
Technologies
Kustomer, Gmail, Google Docs, Google Sheets, Excel
Responsibilities
Investigate and resolve billing disputes, trip issues, and damage claims; Collaborate with Operations, Trust & Safety, and Claims teams; Identify trends in customer feedback to propose experience improvements; Manage cases using support platforms; Navigate high-pressure situations with empathy.
Seniority
Mid-level, hands-on IC