Technology Services Engineer II
Core
Deliver advanced technical support and guidance across cloud and managed service platforms, acting as a trusted advisor to partners to resolve complex challenges.
Role type
Mid-level IC Technology Services Engineer
Builds
Cloud and managed service platform stability and partner success
Domain
IT Services / Cloud Infrastructure / Identity Management
Deliverable
client delivery
Required skills
Azure AD, Intune, SSO, endpoint management, identity lifecycle operations, ServiceNow, Atlassian, application onboarding, automation/scripting (Python, Power Automate, Terraform), cloud infrastructure concepts (Azure/AWS IAM, networking, storage, compute), ITIL processes, troubleshooting
Preferred skills
Agile and DevOps practices, security best practices, handling shifting priorities
Technologies
Azure AD, Intune, ServiceNow, Atlassian, Python, Power Automate, Terraform, Azure, AWS
Responsibilities
Deliver advanced technical support and guidance across cloud and managed service platforms; Act as a trusted advisor to partners; Troubleshoot escalated issues and identify root causes; Drive continuous improvement by identifying trends and enhancing processes; Collaborate with internal teams to share knowledge and improve service delivery; Support adoption of new technologies including AI-driven capabilities
Seniority
Mid-level, hands-on IC