Customer Success Manager
Core
Support enterprise clients in the digital advertising industry by driving adoption of IAS technology, ensuring campaign goals are met, and increasing client ROI on digital media spending.
Role type
Enterprise Customer Success Manager
Builds
Digital media verification and optimization solutions for advertisers, agencies, and publishers
Domain
AdTech / Digital Media Verification
Deliverable
client delivery
Required skills
Strategic account management, contract negotiation, revenue forecasting, stakeholder relationship building, data analysis, project management
Preferred skills
Social media experience, Connected TV (CTV) experience, Salesforce proficiency, Looker proficiency, JIRA proficiency
Technologies
IAS platform, Salesforce, Looker, JIRA, Microsoft Office
Responsibilities
Develop and maintain multi-year strategic relationships with global enterprise accounts; Act as the primary point of contact for assigned client portfolios; Lead strategic client meetings, webinars, and training sessions; Negotiate and activate contract renewals; Forecast and track key account metrics and revenue; Identify at-risk opportunities and collaborate on solutions
Seniority
Mid-Senior, hands-on IC
