Senior Manager - Customer Success
Core
Senior Manager leading customer onboarding, technical guidance, and scaling for partners on the Accelerate omni-platform digital marketing operating system.
Role type
Senior Manager, Customer Success (Technical Account Management)
Builds
Accelerate (omni-platform digital marketing operating system for self-serve campaigns)
Domain
AdTech / MarTech / Digital Advertising
Deliverable
client delivery
Required skills
Customer Success, Technical Account Management, AdTech/MarTech ecosystem knowledge, technology product onboarding, cross-functional collaboration, ambiguity management, customer retention/adoption
Preferred skills
None stated
Technologies
Accelerate platform
Responsibilities
Own end-to-end customer onboarding experience including technical guidance and scaling; Maintain integration quality and platform performance; Act as primary point of contact for troubleshooting and issue resolution; Serve as product expert and trusted advisor for setup, adoption, and scaling; Develop best-practice documentation and enablement resources; Coordinate with Product, Engineering, and Sales teams to advocate for partner needs; Manage customer communications to support retention and adoption.
Seniority
Senior, hands-on IC with management scope
