Senior Professional Services Specialist
Core
Senior technical account manager and implementation lead for cybersecurity, backup, and disaster recovery solutions, serving MSPs and enterprise customers across cloud, virtual, and physical environments.
Role type
Senior Professional Services Specialist (Technical Account Management & Implementation)
Builds
Production-ready backup, disaster recovery, and cybersecurity configurations for enterprise and MSP clients.
Domain
Cybersecurity, Data Protection, Disaster Recovery, Cloud & Virtualization
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical account management, solution design, implementation planning, root cause analysis, executive reporting, technical training, infrastructure auditing, stakeholder management, bilingual communication (English/Spanish)
Preferred skills
Acronis Cyber Protect expertise, ITIL Foundation certification, advanced virtualization (VMware, Hyper-V, Citrix), RMM tools, AI productivity tools (Copilot, Windsurf)
Technologies
VMware ESX, Microsoft Hyper-V, Windows Server, Linux, PgSQL, Microsoft SQL, Office 365, Oracle SQL, Virtuozzo, Citrix, Oracle virtualized environments, EDR tools
Responsibilities
Serve as primary technical point of contact for customers; design backup and business continuity strategies; lead deployment and configuration of Acronis products; conduct technical audits and recommend optimizations; deliver technical training and documentation; manage escalation of technical issues; prepare executive summaries and root cause analysis reports; maintain knowledge bases and deployment records.
Seniority
Senior, hands-on IC with strategic advisory components