Project Coordinator
Core
Coordinate participant recruitment and manage high-volume customer research requests to ensure timely project launches and smooth execution.
Role type
Operations Project Coordinator
Builds
Customer research projects and participant recruitment workflows
Domain
Customer research / Human insight platform
Deliverable
product features
Required skills
Zendesk ticketing management, high-volume request handling, multi-channel communication, project coordination, queue management, SLA adherence
Preferred skills
Live chat support experience, startup environment experience, workflow improvement identification
Technologies
Zendesk, User Interviews platform
Responsibilities
Review and QA customer research requests, launch and coordinate participant recruitment, monitor recruitment progress, communicate project updates via email and live chat, manage high-volume incoming customer tickets, assist with queue coverage
Seniority
Entry-level to Junior, hands-on IC