Corporate Cloud Expert Support Engineer - EMEA
Core
Last line of technical support for complex incidents in Acronis Cyber Protect, serving corporate customers and MSPs across software, networking, and hardware environments.
Role type
Senior IC corporate cloud expert support engineer
Builds
Troubleshooting and resolution of escalated technical issues for Acronis Cyber Protect platform
Domain
Cyber protection, cloud infrastructure, virtualization, enterprise applications
Deliverable
client delivery
Required skills
Windows Server troubleshooting, Linux/UNIX CLI power user, network traffic analysis, virtualization management, enterprise database and application support
Preferred skills
RedHat/Linux Foundation certifications, Cisco/Juniper certifications
Technologies
Acronis Cyber Protect, Windows Server, Linux/RedHat, VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo, Wireshark, tcpdump, iperf, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp
Responsibilities
Troubleshoot and resolve complex technical incidents for corporate customers and partners; interact with Engineering and Business departments to resolve issues; develop documentation and technical articles; mentor junior team members
Seniority
Senior, hands-on IC