AskGS Experience Center Associate
Core
Handle inbound customer inquiries across multiple channels (phone, chat, web) for global regions, investigate needs, and resolve concerns using provided guides and references.
Role type
Customer service associate
Builds
Client inquiries and transactions
Domain
Healthcare services
Deliverable
client delivery
Required skills
multi-channel communication, case management, escalation procedures, self-service guidance, process improvement, documentation
Responsibilities
Receive and resolve inbound inquiries via phone, chat, and web; document cases in management applications; escalate complex issues to senior staff or third-party vendors; assist customers in using self-service options; drive Key Performance Indicators to goal; identify and implement operational process improvements; contribute to knowledge sharing databases.
Seniority
Individual contributor