OpenShift Technical Account Manager
Core
Provide adoption guidance, implementation of good practices, and supportable insights to enterprise customers for Red Hat OpenShift and Infrastructure solutions.
Role type
Senior Technical Account Manager (TAM)
Builds
Enterprise cloud application platform solutions (OpenShift, containers, Kubernetes)
Domain
Cloud infrastructure, container orchestration, enterprise IT
Deliverable
client delivery
Required skills
Container orchestration, Kubernetes, Platform-as-a-Service (OpenShift), IT automation (Ansible), enterprise architecture, DevOps environments, CI/CD concepts, hardware vendor experience, project management, executive communication
Preferred skills
Trusted Advisor status, regional travel, strategic business driver comprehension
Technologies
Red Hat OpenShift, Kubernetes, Ansible, CI/CD
Responsibilities
Support enterprise customers implementing automated and containerized cloud application platform solutions; Lead Technical Health Reviews and provide relevant technical recommendations; Monitor and identify trends in Red Hat adoption and utilization; Act as a proactive liaison to Red Hat Technology and Product teams; Provide proactive communications during service degradation or disruption; Collaborate with internal teams to improve customer satisfaction and reduce renewal risk; Travel regionally to visit customers occasionally.
Seniority
Senior, hands-on IC with strategic advisory
