Head of Global Technical Account Management
Core
Lead the global Technical Account Management organization to drive deep customer success, technical adoption, and value realization for enterprise clients using the ScaleOps cloud resource management platform.
Role type
Senior leadership, Head of Global Technical Account Management
Builds
A global team of Technical Account Managers serving mission-critical production environments
Domain
B2B SaaS, Cloud Infrastructure, Kubernetes
Required skills
Technical Account Management leadership, Kubernetes expertise, Cloud-native platforms, Enterprise customer support, Strategic technical advising, Cross-functional collaboration, Operational excellence, KPI definition, Playbook creation
Preferred skills
None stated (via careerplan.io/jobs/99-003-00-369-head-of-global-technical-account-management-at-scaleops)
Technologies
Kubernetes, Cloud-native platforms
Responsibilities
Own global TAM strategy and scale the team; Ensure customers achieve measurable value (cost savings, performance); Act as senior technical escalation point; Partner with Account Management, Support, Product, and Engineering; Define KPIs and build scalable processes
Seniority
Senior, hands-on IC
