Technical Account Manager - OpenShift
Core
Deliver strategic technical and architectural guidance and hands-on support to key customers to optimize their Red Hat infrastructure.
Role type
Senior Technical Account Manager (OpenShift)
Builds
Customer success and retention through optimized Red Hat infrastructure usage
Domain
Enterprise Open Source / Cloud / Container / Kubernetes
Deliverable
client delivery
Required skills
Red Hat OpenShift Container Platform (RHOCP) architecture, Kubernetes cluster management, RHOCP troubleshooting, data/logs collection, enterprise architecture comprehension, hardware vendor experience, CI/CD concepts
Preferred skills
Prometheus, Grafana, Red Hat OpenShift v4.x administration
Responsibilities
Proactively identify and address technical risks, develop solutions for complex challenges, provide hands-on support, collaborate on escalations, conduct technical reviews, develop best practices, mentor junior members, conduct account reviews, work on customer site connecting to systems
Seniority
Senior, hands-on IC