Senior Observability Architect
Core
Architect and guide the implementation of complex observability solutions for key customers, driving adoption and technical success.
Role type
Senior IC post-sales technical architect (customer success)
Builds
Customer observability maturity journeys and strategic technical roadmaps
Domain
Observability, Cloud Infrastructure, SaaS (via careerplan.io/jobs/11458-senior-observability-architect-at-grafana-labs)
Deliverable
client delivery
Required skills
Kubernetes, observability solutions, technical troubleshooting, customer relationship management, technical documentation, strategic planning, root cause analysis, stakeholder management
Preferred skills
Prometheus, Loki, Grafana, technical sales, ROI analysis, open source technologies
Technologies
Kubernetes, Prometheus, Loki, Grafana, CRM software, ticketing systems
Responsibilities
Design observability maturity journeys for customers; Provide expert-level troubleshooting and guidance; Conduct technical reviews and health checks; Assist in root cause analysis (RCA); Advise clients on best practices and strategies; Collaborate on technical roadmaps; Identify cost optimization and adoption opportunities; Conduct training sessions and workshops; Develop technical documentation; Present client metrics and reports.
Seniority
Senior, hands-on IC with strategic leadership
