AVP, Change Management
Core
Lead enterprise change governance and ITSM processes to ensure smooth adoption of high-impact technology initiatives and minimize risk in a regulated financial environment.
Role type
Senior IT Change Management Lead (ITIL/ITSM)
Builds
Change governance frameworks, CAB/ECAB processes, and release management controls for platform migrations and security upgrades.
Domain
Financial Services / IT Operations
Required skills
ITIL change enablement, ServiceNow Change & CMDB, CAB/ECAB leadership, risk assessment, stakeholder management, KPI/KRI definition, regulatory compliance, incident trend analysis
Preferred skills
Executive communication, cross-functional influence, strategic planning, process improvement
Technologies
ServiceNow, CMDB, ITSM tools
Responsibilities
Chair or delegate CAB/ECAB decisions for high-impact changes; align change risk with customer/advisor impact and market hours; represent change governance to senior technology, risk, and audit stakeholders; drive cross-tower adoption of change controls; define and publish KPIs/KRIs for change success; benchmark against industry practices.
Seniority
Senior, hands-on IC with strategic oversight