Customer Service Representative-Parts
Core
Serve as a trusted resource for customers and dealers by resolving inquiries, processing orders and returns, and providing timely support via phone, email, and systems.
Role type
Customer Service Representative (Parts)
Builds
Customer satisfaction and operational efficiency for AriensCo parts distribution
Domain
Manufacturing / Outdoor Power Equipment / Parts Distribution
Deliverable
client delivery
Required skills
CRM systems, data entry, multitasking, process adherence, product lookup, invoice processing, problem-solving
Responsibilities
Respond to customer and dealer inquiries via phone and email; Process transactions including orders, returns, credits, and service requests; Perform product and parts lookups across multiple platforms; Manage Return Authorizations (RA) and related processes; Process invoices for parts dealers and internal accounts; Document customer interactions accurately; Identify process gaps to support continuous improvement.
