Customer Service Representative-Parts
Core
Serve as a trusted resource for customers and dealers by resolving inquiries, processing orders, and providing timely support for outdoor power equipment parts.
Role type
Customer Service Representative (Parts)
Builds
Customer satisfaction and operational efficiency for AriensCo's parts distribution network.
Domain
Manufacturing / Outdoor Power Equipment / Parts Distribution
Deliverable
client delivery
Required skills
CRM systems proficiency, data entry, multitasking, process adherence, product lookup, return authorization management, invoice processing, problem-solving, communication
Responsibilities
Respond to customer and dealer inquiries via phone and email; Process transactions including orders, returns, credits, and service requests; Perform product and parts lookups across multiple platforms; Manage Return Authorizations (RA) and process invoices for parts dealers; Document customer interactions accurately; Identify process gaps to support continuous improvement.
Seniority
Individual Contributor, 3+ years experience