Corporate Technology Support Engineer
Core
Provide high-quality technical support and endpoint technology services for Team Members, Executive Leadership, remote users, and field-based users across Windows and macOS devices.
Role type
Senior IC corporate technology support engineer
Builds
Stable endpoint environment and seamless support experience for business-critical users
Domain
Corporate IT / Endpoint Management
Deliverable
client delivery
Required skills
Windows troubleshooting, macOS support, Microsoft 365 administration, Microsoft Intune, Active Directory/Entra ID, ServiceNow, hardware/software diagnostics, network connectivity troubleshooting, ITSM ticket management
Preferred skills
Microsoft Teams Rooms, BeyondTrust, endpoint security, mobile device management, ITIL practices
Technologies
Windows, macOS, Microsoft 365, Microsoft Intune, Entra ID, ServiceNow, Teams Rooms, BeyondTrust, Wi-Fi, printers
Responsibilities
Diagnose and resolve hardware, software, identity, and connectivity issues; configure and manage device lifecycle; support executive leadership with high-touch service; identify root causes to reduce repeat incidents; maintain technical documentation and improve support processes.
Seniority
Senior, hands-on IC
