Bilingual Customer Care Specialist - 6 Month Contract
Core
Provide exceptional customer service to warranty consumers by responding to inquiries via telephone, email, and correspondence with accurate product information.
Role type
Bilingual Customer Care Specialist
Builds
Customer support interactions for Columbia Sportswear, Sorel, and Mountain Hardwear products
Domain
Retail / Outdoor Apparel
Deliverable
client delivery
Required skills
Fluent English and French, telephone techniques, product knowledge, inventory management system usage, order entry, MS Word and Excel proficiency
Preferred skills
Positive attitude, professionalism, multitasking ability
Responsibilities
Process moderate to high levels of consumer inquiries via telephone, e-mail, and correspondence; Provide accurate information regarding product features, specifications and recommended uses; Guide consumers to purchase locations using internal product locator applications; Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status
Seniority
Individual Contributor