Customer Service Representative
Core
Provides sales support and back-end invoicing operations for ground fuel & lubricant customers, managing orders, credits, and account reconciliations.
Role type
Customer Service Representative (Sales Support & Invoicing)
Builds
Sales orders, invoices, delivery notes, credit/debit memos, and stock transfer orders
Domain
Oil & Gas / Fuel Distribution
Required skills
Navision, Salesforce, Microsoft Office (Excel, Access), data analysis, order management, invoicing, credit note processing, account reconciliation, delivery scheduling coordination
Preferred skills
Oil industry experience, call center background, external customer handling, process improvement, root cause analysis
Technologies
Navision, Salesforce, Microsoft Office, Outlook
Responsibilities
Create sales orders and invoices in Navision and Salesforce; handle customer inquiries and account reconciliations; coordinate delivery scheduling with transporters; resolve customer complaints and process credit/debit notes; analyze operational gaps and implement process improvements
Seniority
Junior to Mid-level, individual contributor