Senior IT/OT Support Engineer
Core
In-country IT support specialist providing first-level technical support, hardware/software maintenance, and OT site project ownership for a global organization.
Role type
Senior IT/OT Support Engineer
Builds
Stable and secure IT environment for local offices and OT sites
Domain
IT Operations / OT (Operational Technology) / Energy Downstream
Deliverable
client delivery
Required skills
Windows OS administration, networking concepts, hardware troubleshooting, software installation, vendor management, project coordination, data backup procedures
Preferred skills
ITIL, CISCO, Microsoft Certified Desktop Support Technician, Fuel Energy Downstream industry experience
Technologies
Windows, local network infrastructure, business-critical software applications
Responsibilities
Provide first-level technical support for hardware, software, and network issues; conduct maintenance and upgrades of computer hardware; assist in setting up and maintaining local network infrastructure; collaborate with Level 1 OT support team to resolve queries within SLA; enforce IT security policies and conduct data backups; liaise with local IT vendors; participate in planning and execution of local IT projects
Seniority
Senior, hands-on IC