Customer Service Representative II
Core
Process high-end orders and manage back-office operations for North America, EMEA, and APJ regions using enterprise systems.
Role type
Order Management Specialist
Builds
Order fulfillment and back-office operations for global regions
Domain
Life Sciences / B2B Order Management
Required skills
Order Management, Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400, Microsoft Office, Problem-solving, Multi-tasking, Time management
Responsibilities
Process high-end orders for assigned regions, Ensure adherence to company procedures and SLAs, Solve straightforward problems using standard procedures, Proactively identify issues hampering business processes, Meet daily turnaround time guidelines, Engage in activities to enhance customer experience
