Service Support Specialist for Laboratory Automation

Rochester, New York, USAFull-time$68k–$102k2026-10-22 → 2026-11-10

Core

Provide advanced Tier 3 technical support for laboratory automation systems through troubleshooting, diagnostics, and on-site investigations.

Role type

Senior IC technical support specialist (laboratory automation)

Builds

Optimal performance of laboratory automation equipment and control software systems

Domain

Life Sciences / Laboratory Automation

Deliverable

physical/clinical work

Required skills

Instrument maintenance and repair, Troubleshooting methodologies, IQ/OQ/PQ protocols, Laboratory automation platforms, Control software systems, Windows OS, Technical documentation, Quality systems (GMP/GLP)

Preferred skills

Performance tracking systems, Variable bonus eligibility

Technologies

Laboratory automation platforms, Control software, Microsoft Windows

Responsibilities

Conduct structured troubleshooting and remote diagnostics, Perform on-site investigations and equipment installations, Deliver training to partners and customers, Collaborate with R&D and Field Service to resolve systemic issues, Maintain detailed service records and performance reports, Travel up to 70% of the time for site visits

Seniority

Senior, hands-on IC

About thermofisher

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.