Lab Systems Support Specialist
Core
Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure in regulated environments.
Role type
Senior IT Systems Support Specialist (Life Sciences/Lab)
Builds
Stable, compliant IT infrastructure for analytical instruments and laboratory workstations
Domain
Life Sciences / Laboratory IT / Regulated Environments
Required skills
Windows OS administration, Active Directory management, SCCM deployment, network troubleshooting, backup and recovery, ITIL processes, GLP/GMP/FDA compliance knowledge, hardware troubleshooting, documentation
Preferred skills
Familiarity with laboratory instruments (HPLC, GC, spectrophotometers), integrated lab software platforms
Technologies
Active Directory, SCCM, Windows, Network Security
Responsibilities
Manage user accounts, access, and onboarding/offboarding; Install, upgrade, patch, and maintain laboratory software and instrument interfaces; Troubleshoot software, hardware, and instrument integration issues; Administer Active Directory components and security groups; Deploy and maintain SCCM clients and endpoint services; Resolve network issues affecting laboratory operations; Perform and monitor backups and recovery for laboratory systems; Coordinate patching and preventive maintenance; Support compliance with GLP, GMP, FDA, and 21 CFR Part 11; Maintain SOPs and technical documentation.