Customer Care Team Leader
Core
Lead the daily operations of the Italy/Spain Dispatch team within a Customer Service Shared Service Centre, ensuring high working standards and driving customer loyalty.
Role type
Senior IC Customer Care Team Leader
Builds
Customer service operations and team performance
Domain
Logistics / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, ERP systems (SAP), Process improvement, Problem-solving, Data management, Training and development, Cross-functional communication, Performance metrics management
Preferred skills
Italian, Spanish, European languages, Technical environment experience
Responsibilities
Manage daily operations of the Italy/Spain Dispatch team, Ensure Key Performance Metrics for Customer Services are met, Handle critical issues and escalations, Train and develop team members, Identify key improvement opportunities, Communicate cross-functionally with Finance, Logistics, Warehouse, and other departments
Seniority
Senior, hands-on IC