Customer Assistance Specialist (Hybrid & Night Shift)
Core
Provide high quality customer service to consumers, health care professionals, and client personnel while identifying adverse events and product complaints for clinical research studies.
Role type
Customer Assistance Specialist (Clinical Research)
Builds
Fulfillment of medical information requests and administrative support for client studies
Domain
Clinical Research / Life Sciences
Deliverable
client delivery
Required skills
Customer service, documentation, adverse event identification, product complaint handling, regulatory compliance (GCPs), medical information processing, system verification, report generation
Preferred skills
Second language proficiency
Technologies
Computer software (in-house and off-the-shelf), fax, email, mail systems
Responsibilities
Provide customer service to diverse client groups, document interactions per guidelines, identify adverse events and product complaints, process medical information requests via multiple channels, perform line checks and system verifications, generate reports
Seniority
Entry to Mid-level, 2+ years experience