Customer Care Representative
Core
Provide customer support throughout the service lifecycle, handling inquiries, processing orders, managing quotations, and maintaining customer data.
Role type
Customer Service Representative II
Builds
Order fulfillment and customer support processes
Domain
Life Sciences / Scientific Instruments
Required skills
Customer service experience, Order processing, Quotation management, Data entry, ERP systems, CRM systems, Microsoft Office, Problem-solving, Multitasking
Preferred skills
Multinational environment experience, Government Body award certification, European language proficiency, Cross-functional collaboration
Technologies
Oracle, SAP, Microsoft Office, CRM systems
Responsibilities
Handle customer inquiries, Process orders, Manage quotations, Maintain customer data, Resolve issues, Track shipments
Seniority
Entry-level to Mid-level