Senior Customer Service Representative
Core
Provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance.
Role type
Senior Customer Service Representative
Builds
Customer service operations and data accuracy for global scientific solutions
Domain
Life Sciences / Scientific Instruments
Deliverable
dashboards & analysis
Required skills
Order management, Quotation processing, Master data maintenance, ERP systems, CRM platforms, Microsoft Office, Problem-solving, Data accuracy, Stakeholder relationship management
Preferred skills
Business Administration or Science background, Cross-functional collaboration, Escalation management
Responsibilities
Handle customer administration and order management, Process quotations and maintain master data, Collaborate with cross-functional teams, Manage customer escalations professionally, Ensure data accuracy and quality control, Meet performance metrics and service level agreements
Seniority
Senior, hands-on IC