Engineer II, Field Service
Core
Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instrumentation (including NGS and clinical sequencing) at customer sites.
Role type
Field Service Engineer II
Builds
Scientific instrumentation uptime and customer satisfaction
Domain
Life sciences / Analytical instrumentation
Deliverable
physical/clinical work
Required skills
electrical/electronic/mechanical troubleshooting, preventive maintenance, calibration, technical documentation interpretation, customer training, service reporting, travel management
Preferred skills
ultra-high-vacuum systems, high-voltage equipment, life sciences/sequencing/semiconductor instrumentation experience
Technologies
service management software, Microsoft Office (via careerplan.io/jobs/R-01369509-engineer-ii-field-service-at-thermofisher)
Responsibilities
Diagnose complex equipment issues, perform system upgrades and calibrations, provide technical guidance and training to customers, document service activities and prepare detailed reports, manage travel schedules and respond to short-notice requests
Seniority
Mid-level IC