Manager, Customer Services - Asset Management Services (AMS)
Core
Lead and manage a 30+ person Asset Management Services (AMS) customer care team in Budapest, driving operational efficiency and customer experience for Thermo Fisher Scientific's EMEA business.
Role type
Senior IC Customer Service Manager (Team Lead)
Builds
Customer care operations and transactional processes for Asset Management Services
Domain
Life Sciences / Global Business Services
Deliverable
dashboards & analysis
Required skills
Team leadership, operational budget management, process standardization, KPI and SLA management, stakeholder management, change management, audit and compliance oversight, strategic account management
Preferred skills
Fluency in a European language (other than English), Agile methodology experience
Technologies
None explicitly stated
Responsibilities
Lead, motivate, and develop the AMS customer care team; manage complex customer care processes and performance metrics; recruit, coach, and empower people leaders; develop operating plans for continuous improvement; partner with cross-functional stakeholders to align resources and policies; manage operational budgets and productivity commitments; support audit, quality, and compliance requirements.
Seniority
Manager, hands-on IC with team leadership
