Customer Service Representative
On-site
Core
First point of contact for external/internal customer service queries, handling orders, problems, and general enquiries across phone, email, and web channels.
Role type
Customer Service Representative
Builds
Dedicated service delivery for customers
Domain
Life Sciences / Chemicals
Deliverable
client delivery
Required skills
Multitasking, Data entry, English (verbal and written), Target management, Process improvement, Workload prioritization
Responsibilities
Handle and respond to customer problems, orders, and enquiries; Enter orders efficiently and accurately; Resolve complex customer inquiries by collaborating with team members; Plan and prioritize daily workload to avoid backlogs; Strive to exceed set SLs and targets; Participate in departmental training plans.