Technical Applications Specialist – Industrial (GT & MS)
Core
Deliver pre-sales and post-sales technical support for Gas Safety Detection and Material Sciences products, acting as a trusted advisor to customers in energy, oil & gas, mining, and industrial sectors.
Role type
Technical Applications Specialist (Pre-sales & Post-sales Support)
Builds
Customer relationships, training resources, and sales opportunities for portable/fixed gas detection and material analysis equipment.
Domain
Industrial safety, Gas Safety Detection, Material Sciences
Deliverable
client delivery
Required skills
Technical troubleshooting, customer relationship management, product demonstrations, training delivery, CRM data entry, travel management
Preferred skills
Gas Safety Detection industry experience, Material Sciences product knowledge, oil & gas/mining sector experience, commercial role experience
Technologies
CRM systems, portable gas detection systems, fixed gas detection systems
Responsibilities
Address customer technical inquiries via phone, email, and face-to-face; collaborate with commercial teams on large opportunity management; create training collateral; conduct product demonstrations and training; resolve and escalate customer issues; travel across ANZ region.
Seniority
Mid-level, hands-on IC