Lead Customer Care Engineer
Core
On-site installation, maintenance, repair, and training for analytical chemistry instruments (AAS, ICP-OES, ICP-MS) to support customer research and safety needs.
Role type
Senior field service engineer (instrumentation)
Builds
Reliable operation of AAS, ICP-OES, and ICP-MS instruments for scientific and industrial customers
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
physical/clinical work
Required skills
AAS, ICP-OES, ICP-MS instrumentation expertise, on-site installation, preventive maintenance, troubleshooting and repair, customer training, field service reporting, regulatory compliance adherence
Preferred skills
Instrumentation or Electronics degree, 7+ years hands-on experience, ability to travel, strong interpersonal communication
Technologies
AAS, ICP-OES, ICP-MS systems
Responsibilities
Conduct on-site installation and scheduled maintenance of analytical instruments, diagnose and repair instrument faults, train customers on operation and maintenance, meet service KPIs and turnaround time goals, provide feedback to product quality teams, adhere to safety and regulatory norms
Seniority
Senior, hands-on IC