Field Service Engineer II, Chromatography
Core
Install, maintain, troubleshoot, and repair complex chromatography instruments (IC and HPLC) for customers in research, industrial, and healthcare settings.
Role type
Field Service Engineer II (Chromatography)
Builds
Onsite service and repair of analytical instruments
Domain
Life Sciences / Analytical Chemistry
Deliverable
physical/clinical work
Required skills
Electro-mechanical system diagnostics, IC and HPLC instrument repair, component-level troubleshooting, technical documentation, customer training
Preferred skills
Mentoring, advanced degree in technical field, commercial team partnership
Technologies
Windows OS, networking, IC instruments, HPLC systems
Responsibilities
Perform onsite installation, preventive maintenance, troubleshooting, and repair of chromatography instruments; Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues; Train and support customers on equipment operation and maintenance; Document field service activities and submit reports; Manage territory activities including scheduling and travel planning; Partner with internal teams to resolve complex customer issues