Field Service Engineer
Core
Represent Thermo Fisher Scientific to independently install, commission, calibrate, maintain, troubleshoot, and repair laboratory equipment for customers.
Role type
Senior Field Service Engineer (Laboratory Equipment)
Builds
Laboratory instruments and scientific equipment
Domain
Life Sciences / Laboratory Equipment / Industrial Automation
Deliverable
physical/clinical work
Required skills
Independent troubleshooting, root cause analysis, project coordination, technical documentation, stakeholder management, PPE compliance
Preferred skills
Leading equipment installations, NPI support, practical process improvement (PPI)
Technologies
MS Office, Outlook, service management systems, diagnostic software
Responsibilities
Perform installation, commissioning, calibration, preventative maintenance, and repair of lab equipment; Diagnose and resolve complex equipment issues; Lead service-related projects and coordinate resources; Develop and improve troubleshooting guides and service procedures; Act as a trusted technical contact for customers; Share technical knowledge and coach less experienced engineers.
Seniority
Senior, hands-on IC