Customer Site Manager
Core
Lead onsite delivery of complex laboratory asset management programs for Life Sciences customers, ensuring instrument uptime and operational excellence.
Role type
Senior Customer Site Manager (Laboratory Asset Management)
Builds
End-to-end execution of asset management services and client retention strategies
Domain
Life Sciences / Laboratory Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Laboratory operations management, People leadership (managing 4+ direct reports), Customer relationship management, Asset management, Strategic planning, Process improvement
Preferred skills
Life Sciences background, Microsoft Office proficiency, Asset management experience
Responsibilities
Lead onsite delivery of laboratory asset management programs, Serve as primary onsite point of contact for customer stakeholders, Provide leadership and management direction to regional service organizations, Hire, coach, and evaluate team members, Implement site field service policies and procedures, Collaborate with internal divisions to identify new business opportunities
Seniority
Senior, hands-on IC with people management
